Crisis Communications

Ragan Insider | Pete Smolowitz

8 tips for looking good on video conference calls

Make sure your sound and lighting don’t ruin your presentation. Don’t forget to check your background, too.

Ragan Insider | Beki Winchel

Steak-umm earns praise for Twitter rant, Twitter’s CEO pledges $1B to fight COVID-19, and Lowe’s closes for Easter Sunday

Also: Google Maps highlights takeout and delivery options, Wendy’s connects with social media fans virtually, Foursquare shows changing consumer behavior, and more.

Ragan Insider | Ted Kitterman

How brand managers can show authenticity on COVID-19

It’s important to show you care, without seeming to be opportunistic. Here are some tips for striking a balance.

Ragan Insider | Nick Lanyi

Incoming! How to handle media requests in a crisis

Reporters don’t care how busy you are or how many hats you are juggling. Here are some tips and best practices for when and how to respond to crisis inquiries and keep your head on straight.

Ragan Insider | Steve Smith

8 rules for better communications during COVID-19

The coronavirus outbreak has forced many organizations to change how the reach out to their publics and stakeholders. Here are some important guidelines to avoid tone deaf gaffes.

Ragan Insider | Ted Kitterman

How the American Lung Association is addressing COVID-19

The organization is engaging audiences through email, webinars, videos and more—and it says engagement on its website has grown as consumers look for information around the crisis.

Ragan Insider | Beki Winchel

WhatsApp limits forwarding to slow misinformation, SeaWorld CEO resigns, and measuring PR in a crisis

Also: Matthew McConaughey joins senior living facility’s bingo game, Disney offers virtual magic, CBS drama focuses on pandemic, and more.

Ragan Insider | Diane Schwartz

Peppercomm’s Steve Cody: ‘Our discipline has risen to the occasion’

The current crisis is taking its toll on PR agencies. Here’s how one industry leader is guiding his team through the COVID-19 pandemic.

Ragan Insider | Andrea Lekushoff

10 tips for helpful, comforting COVID-19 communications

How you engage your employees during this crisis could set the stage for your relationship with these key stakeholders for years, and control how quickly your organization can bounce back.

Ragan Insider | Ali Grant

Adjusting your social media messaging during a global pandemic

With many searching for virtual connection, brand managers are perfectly positioned to facilitate connection and community in the face of the COVID-19 crisis.

Ragan Insider | Beki Winchel

Zoom chief focuses on winning back trust, Hobby Lobby closes and furloughs most employees, and Apple makes COVID-19 face shields

Also: Ad budgets face bigger decrease than during 2008’s recession, Berlin Cameron helps small businesses, Etsy encourages sellers to make fabric masks, and more.

Ragan Insider | Ted Kitterman