4 ways DaVita improved its intranet

Is your intranet just a link farm nobody actually goes to for news? One that makes searching for information all but impossible?

If you’re looking for a better approach, listen to Kristin Hayek. Hayek manages internal communications for DaVita, a 65,000-teammate health care organization in Denver.

In this Ragan Training video, “Transform your site into a place where employees want to get companynews,” Hayek outlines how her organization transformed an internal “link farm” into a useful information portal that better informs employees.

She also tells how DaVita communicated the changes in its intranet, The VillageWeb, to employees.

“We really wanted people to understand how different this was,” Hayek says.

Here are a few lessons DaVita shares:

1. Individualize the home page

DaVita needed a central repository for its information, but its old intranet had too many options that didn’t necessarily reflect employee use, Hayek says.