Results for Articles:
If one person has a complaint about your business or a client's, is it a crisis or are your feelings just hurt? The answer to that question should dictate your response.
8/22/2014 1:46:28 PM
Rearranging the letters in a word or phrase to create yet another word or phrase is great fun and can afford you a playful way to perk up your prose.
7/31/2014 1:46:48 PM
Reporters get things wrong sometimes. If you learn that some incorrect information is about to come out, you have a few options.
4/8/2014 1:51:32 PM
Huge brands including Microsoft, Netflix, Apple, and even the federal government have fallen on their proverbial faces. Learn from their mistakes.
3/27/2014 1:52:46 PM
When you’re scrambling to save face after a disaster, remind your leaders to demonstrate these five behaviors.
2/28/2014 2:52:46 PM
The 2014 Winter Games came to a close Sunday night after a rather bumpy road, PR-wise. But were they really that much worse than previous Olympiads?
2/25/2014 2:52:50 PM
Target and other retailers’ recent credit card compromises didn’t bode well for them, but they did earn the security firm SecureState national exposure thanks to some tools that are probably in your media arsenal.
1/20/2014 2:45:40 PM
If an executive in your organization feels compelled to apologize for wrongdoing, it should be because there’s a need, not simply because video apologies are trendy.
1/10/2014 2:52:56 PM
For public speaking, crisis management, reading body language, and dealing with the media, these books ought to cover all the bases.
12/30/2013 5:01:12 AM
The much-maligned actress apologized for the dress she wore to the Academy Awards on Sunday. What’s the deal? Why is she so hated?
12/27/2013 5:08:38 AM
Whether you're looking for a stocking stuffer for your favorite communicator or need some ideas for yourself, this list has you covered.
12/16/2013 2:51:00 PM
What may seem like the end of the world as it’s happening doesn’t have to be apocalyptic as long as you keep your head.
11/14/2013 2:52:14 PM
Some people simply want to get your goat on Facebook, on your blog, and in other comment sections on the Web. If you’re going to engage them, keep your wits.
11/6/2013 2:45:31 PM
When a disaster happens or as the anniversary of a catastrophe approaches, it may seem like commenting is the right thing to do. Sometimes, silence is best.
10/18/2013 1:52:03 PM
At least one blog suggests that a better name would make the ongoing partial shutdown of the federal government a little easier to swallow. So here are some tongue-in-cheek suggestions.
10/9/2013 1:52:21 PM