It’s a story we’ve become all too familiar with
over the past several months: A restaurant customer not only stiffs his or her server on a tip, but also leaves a rude message on the receipt. The server feels compelled to share the message via social media and gets punished as a result.
That’s exactly what happened at a Franklin, Tenn., Red Lobster this week. A customer wrote “none” in the receipt’s line for the tip and the n-word in the line for total. The customer’s waitress, Tori Christina Jenkins, who is black, reportedly showed a photo of the receipt to her father, who posted it to Facebook.
Jenkins was suspended. Mike Bernstein, a spokesman for Red Lobster, told The Huffington Post
the suspension was “standard procedure” for employees who violate company policy by doing something like posting a picture of a receipt. (In the original image from Facebook, the customer’s name is fairly easy to make out.)
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At the same time, Bernstein said the customer’s use of a racial slur is “completely disgusting.”
“[The word] has no place in our restaurant or anywhere else, and we are committed to getting to the bottom of what happened as quickly as possible,” he said.
Bernstein said Jenkins’ suspension hasn’t actually caused her to miss any days of work and she’s scheduled to work normally next week. Even so, the 19-year-old nursing student has received more than $5,000 in donations to a fund set up for her
In an email to PR Daily
, Bernstein says Jenkins was placed on a brief, paid leave after the receipt was posted online, and that reports that her leave was unpaid were incorrect. He also stressed that she missed no work time.