Brands respond to just 5 percent of Facebook wall posts
The study says that number should be between 65 and 75 percent. Can your brand make that commitment?
Recent studies suggest this isn’t the reality.
Last week, PR Daily told you about a study showing that most customer gripes on Twitter do not receive responses. This week there’s a study from Socialbakers about Facebook, indicating that brands don‘t respond to 95 percent of questions posted on their walls.
That means they’re answering just 5 percent of questions.
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